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IMPORTANT INFORMATION REGARDING THE TERMS OF THE SALE – PLEASE REVIEW CAREFULLY.
Canada Post Shipping – $10 CAD
INVENTORY NOTICES AND PRE-ORDERS
In-Stock Items: For in-stock items, you will be required to pay the full price of the order as specified on this page, plus all fees and taxes referenced below and in our Terms and Conditions.
Orders for In-Stock Items Available to Ship: Coupon codes may only be used on regular-priced items at the time of the original purchase. Coupon codes are not valid for sale-priced items, and may not be applied retroactively. Cancelled orders that are in process are subject to the Cancellation Fee and the Admin Fee referenced below, so please make sure to insert any coupon code you have on the Website at the time of your order.
Pre-orders (i.e. Where Deposits Are Paid): Should you fail to enter a coupon code at the time of your pre-order deposit payment you will have a grace period of five (5) days to get in touch with us for an adjustment by applying a coupon code. The price adjustment, if requested within the five (5) day period, will take place once your order is ready to ship. Cancelations are still subject to the Cancellation Fee and Admin Fee. We do not provide any exceptions to the five (5) day period. When using a coupon code for a pre-order, the coupon code is valid for the entire amount of the bike or frame, excluding shipping fees, assembly fees or any miscellaneous items. The full amount of the coupon value will be deducted from the final invoice when the balance is due prior to shipping.
CAUTION REGARDING VPN’S AND THE CURRENCY DENOMINATION (CAD-USD)
We have both a US and Canadian version of our site. The US version is hosted at https://usd.rsdbikes.com (“US Site”) and the Canadian Version is hosted at https://cad.rsdbikes.com (“Canadian Site”). Prices displayed on the US Site are in US Dollars. Prices displayed on the Canadian Site are in Canadian Dollars. The Canadian Site is for Canadian residents only.
We highly recommend that if you currently use a VPN, to disable it temporarily when you visit our site. Our site references your IP address location at the time of checkout in order to direct you to the appropriate version of our site and therefore the currency paid at checkout. It is your obligation to ensure you are on the correct version of our site, at the applicable sub-domain above, with the correct currency based on your shipping address.
SHOULD YOU PLACE AN ORDER IN THE WRONG CURRENCY ON THE INCORRECT VERSION OF OUR WEBSITE, YOUR ORDER WILL BE CANCELLED AND A REFUND WILL BE ISSUED, MINUS THE CANCELLATION FEE (BELOW), WHICH WILL BE AUTOMATICALLY DEDUCTED FROM THE REFUND.
Use of Visa/Mastercard Pre-Paid or Gift Cards
Whether you are placing a pre-order (deposit) or simply just an order of an item in-stock and ready to ship, the use of gift cards is acceptable but only under these conditions:
Should you need to cancel an order and require a refund, the refund can ONLY be refunded to the original card number used for your order. THERE ARE NO EXCEPTIONS. Charges cannot be refunded to any other cards or any other form of payments.
Should you need to cancel your order and your refund cannot be refunded to the original card used, for any reason, the refund amount will be recorded as a credit only towards a future purchase at www.rsdbikes.com.
US Only: For US customers shipping to major US cities (as determined by our shipping providers who will charge us an additional fee for rural or remote addresses) within the Lower 48 States (i.e. all states except Alaska and Hawaii) all taxes, duties and shipping costs are included in the price listed on our website “Shop” page. If you are located outside the Lower 48 States but still in the US, shipping costs will be additional. Taxes and duties, however, are included in the price on our website “Shop” page.
Canada Only: For Canadian customers shipping to major Canadian cities (as determined by our shipping providers who will charge us an additional fee for rural or remote addresses) in the 10 provinces, shipping fees are included in the price on our website. Applicable sales taxes will be added to your order at checkout based on the province you are shipping to.
Rural Areas of Canada (and all Canadian Territories) and the US: For shipping outside of the major cities referenced above, a shipping surcharge will apply to your order, in addition to applicable sales taxes. If you are located in Canada or the US, but outside of a major city, you may (i) reach out to us at firstname.lastname@example.org before making your purchase to get a quote on the extra shipping charges and taxes; or (ii) place your order online and we will contact you with the applicable invoice. To date, we have only applied shipping surcharges between $15 to $100, at most, based-on rates from shippers we use. However, we encourage you to contact us in advance for a specific quote. If you elect to cancel your order due to additional shipping fees, our Cancellation Policy applies.
Outside of Canada and the US: If you are outside of Canada and the US email us for a shipping quote at email@example.com. Additional fees, sales taxes, value added taxes and duties will apply to your order, even if not listed on the Website. Such additional charges will vary from country to country and shall be your responsibility to pay in connection with your order once the product enters your country.
ESTIMATED SHIPPING TIMES (FOR PRODUCTS IN-STOCK AND AVAILABLE TO SHIP)
For products in-stock and available to ship, orders generally ship from our facility in North America within 1 to 3 business days and can take from 1 day up to 5 business days to be delivered, based on location:
North America East Coast – 1 to 3 days
North America Central – 2 to 4 days
North America West Coast – 3 to 5 days
The estimated timeframe in which your pre-order (out of stock) items will be ready to ship, and for which you are paying a deposit, are specified above.
PRICING INCREASES AFTER DEPOSIT IS PAID
As a result of the ongoing fluctuations in prices from our suppliers and shipping companies, the prices displayed on our website at the time you place your order and pay a deposit may change at the time your products are ready to ship. If you wish to proceed with your order at that time, you will be required to pay the full then current price of your items at the time the products are ready to ship. However, where the price of products you paid a deposit for increases, you will be given an opportunity to cancel your order before making final payment. See our ‘Cancellation Policy’, below.
While we are happy to accept additional deposits or fully paid orders for items not in stock and not yet available to ship, such pre-payments do not guarantee the price of a bike or the shipping cost. Such pre-payments will constitute deposits under these terms.
If you wish to cancel an order after we have sent an email notice that the order shipment is ready or if you paid for the order and decide to cancel it prior to shipping:
- You may do so for a cancellation fee of $35.00 in the applicable currency you paid in (the “Cancellation Fee”).
- In addition to the Cancellation Fee, you will be required to pay an administrative fee of 10% of the overall value of the item(s) being cancelled if the item is or later became ready for shipment (the “Admin Fee”).
- The Cancellation Fee and the Admin Fee will not apply in the event you cancel your order, for items in-stock and available to ship, within 12 hours of placing it.
- You agree that we may deduct the Cancellation Fee and the Admin Fee from any refundable portion of your deposit or payment you have made to us that will otherwise be owing to you upon processing the cancellation.
- This Cancellation Policy is in addition to our Return Policy.
CANCELLATION WHERE A DEPOSIT WAS PAID
Subject to the above Cancellation Fee, in the event you paid a deposit for your order, we will refund all but $100 (in the same currency you paid; either CAD or USD) of your overall deposit amount, assuming your deposit was more than $100.
Notwithstanding the foregoing, we agree to refund your entire deposit in the event you cancel your order (i) within 48 hours of placing it; or (ii) because a product you ordered is not ready to be shipped one (1) month after the original estimated date or range provided above; or (ii) because the product you ordered increased in price from the date of your order to the date we are ultimately ready to ship and bill you for your order. See the heading ‘Price Increases After Deposit is Paid’ above.
In all other circumstances (aside from those described above), you will not be eligible for a refund of all or any portion of your deposit.